Off-the-shelf tiers (red, orange, yellow): US orders ship in 1–2 business days, 3–5 days to your door. Free shipping over $99. International ships duty-free worldwide — no surprise customs bill.
Prescription pairs: Each pair gets individually made to your script, so shipping takes longer — typically 2–3 weeks from order to delivery.
If the tier or fit isn't right, send them back within 30 days for a full refund. No restocking fees. Most returns are actually tier swaps (red for orange, usually) — email support before shipping back and we'll handle the exchange directly so you're not paying return shipping twice.