Shipping policy

Shipping, Tariffs & Returns Policy

Last updated: Sept 24th, 2025

At EMR-TEK, we don’t just ship products — we ship peace of mind.
Our priority is to get your order to you quickly, safely, and with no hidden surprises.

1. Order Processing & Shipping Timeframe

Processing time: Orders are typically processed and handed to the carrier within 24 hours (Monday–Friday).
An automated shipping confirmation with real-time tracking is emailed when your parcel leaves our facility. If you don’t see this email, reach out to info@emr-tek.com and we will provide it for you.

2. Shipping Carriers

We use trusted global carriers such as UPS, FedEx, DHL, Amazon Shipping (USA only), and local partners to ensure reliable delivery.

3. Duties, Customs & Delivery by Region

Here’s what you can expect depending on your location:

USA: 2–5 day delivery with Amazon tracking. No import fees on all items.
Australia, Canada & UK: 5–7 day delivery via UPS. No import fees on all items.
EU: 5–10 day delivery via UPS. No import fees on all items.
International: Duty-free shipping (DDP) unless your country restricts it. Restricted countries include Norway, Bulgaria, Switzerland, Puerto Rico, Monaco, Finland, Turkey, and North Macedonia.

4. Free Shipping

Free Shipping on Orders Over $145 USD (before tax).
If your order is under this amount, standard shipping rates apply.

5. Import Responsibilities

If you are outside the duty-free regions above:

You are responsible for any duties/taxes assessed by your country’s customs office.
You must provide any documentation requested by your carrier to clear customs.

6. International Shipping Notes

Mexico: Local tax ID (RFC) must be provided before delivery.
South America (selected countries): Local tax ID often required; duties/taxes apply.

7. Returns, Refunds & 30-Day Guarantee

Eligibility:

Product must be unused, in original condition, with all packaging and accessories.
Return request must be made within 30 days of delivery.

Process:

Email info@emr-tek.com with your order number.
We’ll email you a prepaid return label.
Customer is responsible for the return shipping cost (deducted from refund).
All items are subject to a 15% restocking fee.

Not Eligible:

Prescription/custom glasses
Items still in transit (must be delivered first)

Exchanges:
We do not offer direct exchanges—return the original item and place a new order.

8. Discounted Lamps & Stands

Price adjustments are not offered on past purchases.
Promotional discounts apply only during the time of purchase and cannot be applied retroactively.

We occasionally sell gently-used or returned lamps/stations at discounted prices. Email info@emr-tek.com for availability.

9. Need Help?

We’re here to answer any shipping, customs, or returns questions:
📧 info@emr-tek.com

Why This Matters

Faster delivery. Transparent tracking. Zero hidden costs.
At EMR-TEK, peace of mind is part of every order.